At Amjee, we are committed to ensuring your satisfaction with every purchase. We understand that there might be instances where you need to initiate a return, and we strive to make this process as smooth and transparent as possible.
Return Initiation:
We accept returns within 7 days of the delivery date. If you find any issues with your purchase, whether it’s a defect, damage, or you’ve simply changed your mind, you can initiate the return process within this timeframe.
Conditions for Return:
To qualify for a return, please ensure that:
- The product is unused and in its original condition.
- The product has not been damaged or broken.
- All accessories, tags, and packaging materials are intact.
Return Process:
- Initiate Return: Contact our customer service team at ajeetgymshop@gmail.com or call us at 9278503497 to initiate the return process. Provide your order number and details about the item you wish to return.
- Return Authorization: Upon verifying your request, we will provide you with a Return Authorization (RA) number. Please include this number on the package you are returning.
- Package the Item: Safely pack the product, ensuring it is well-protected to prevent any damage during transit. Include all accessories, tags, and packaging materials.
- Shipping: You are responsible for the shipping costs associated with the return. We recommend using a trackable and insured shipping method.
Refund Process:
- Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the return conditions.
- Refund Initiation: If the product passes inspection, we will initiate the refund process. Please note that refunds will only be processed after the returned item has been received and approved.
- Refund Timeline: The refund process typically takes 7-15 business days from the date we receive the returned item. This duration allows for inspection, processing, and the time it takes for financial institutions to complete the refund transaction.
Exclusions:
Please be aware that certain products may not be eligible for return due to hygiene or safety reasons. These include, but are not limited to, certain fragrances, personal care items, and custom-made products. The eligibility of a product for return will be communicated during the return initiation process.
Contact Us:
If you have any questions or concerns about our return and refund policy, feel free to reach out to our customer service team at ajeetgymshop@gmail.com or call us at 9278503497. We are here to assist you and ensure your experience with Amjee is positive and hassle-free.
Thank you for choosing Amjee. Your satisfaction is our priority.